Frequently Asked Questions
I sent you an email about my order, but I haven't heard back and it's been a while.
We try to keep up with customer questions and concerns as well as possible, but sometimes we miss a question or comment. If we've missed yours we recommend emailing us at email@example.com and we will do our best to get back to you as quickly as possible.
Do you give samples?
Yes! Every order gets at least one perfume sample clipped to the thank you card. Sometimes they get separated - if you don't see it, make sure to check your packing materials. Sample vials can be very sneaky like that.
I have more than one order from you - can I combine shipping?
Absolutely. We automatically combine shipping whenever possible. If you would like us to wait to ship an order so it can be combined, please email us at firstname.lastname@example.org
My shipping charges seemed a little high - are you guys still doing refunds?
Yep. It will always be our policy to refund excess shipping charges. We are always working on tweaking our shipping rates to keep them as accurate as possible.
Do you ship to APO/FPO addresses?
Yes. Shipping to military or diplomatic customers is no problem at all. If you have specific concerns about your address, please email us at email@example.com
You sent me a tracking number, but it hasn't been updated, what's the deal?
The USPS does a great job at pretty much everything - except scanning tracking numbers. This appears to be especially true for First Class packages. If you've been waiting more than 4 business days for Priority or 6 business days for First Class please email us at firstname.lastname@example.org and we will do our best to provide any additional help we can.
TIPS FOR INTERNATIONAL CUSTOMERS:
We are more than happy to ship anywhere in the world! If you've got a mailbox, we will ship to it. Here are some tips for avoiding common shipping problems:
If you live in a country with unreliable delivery service, choose the USPS Priority option.
Priority packages tend to arrive more reliably.
Please don't use accented or special characters in your address. Sometimes our software won't properly display a foreign address because it doesn't understand one or more characters.
Customs duty fees. If this is an issue in your country, please email us at email@example.com and we will be happy to work with you on a solution.
What is the difference between the emulsifying scrub and bubbling scrub?
The emulsifying scrub is used for both exfoliation and moisturization, as it leaves a light layer of beneficial oils on your skin after rinsing off. The bubbling scrub is completely clean rinsing and can be used in the place of soap.
Haus of Gloi is committed to using only high quality Vegan ingredients in our products. Should you have any questions at all about our ingredients, simply contact us and we'd be happy to address your concerns.
What about "honey" fragrances?
All of our "honey" or "beeswax" notes are completely synthetic and are often used to represent the dark, sticky sweet notes you will find in our blends. Rest assured, if it was real we wouldn't use it!
My XYZ soap doesn't smell like XYZ perfume/scrub/etc:
Saponification can beat the heck out of a fragrance blend! Depending on the fragrance blend the soap scent can vary from its more scent concentrated cousin products. Some notes just simply can't hold up to the rigors of cold process soap making, so we avoid soaping those particular fragrances and offering them in our wide range of product types.
Have a question and don't see the answer here? Shoot us an e-mail at firstname.lastname@example.org and we'd be happy to address any of your concerns!